09/09/08

...then work came and made us free?

Work is getting extraordinarily tiresome. Fortunately, at the end of today I will have only 3 weeks more to endure. Actually, much of my job isn't too bad. However, what I do find to be entirely unpalatable is answering the phone. There I am subjected to the full gamut of human stupidity and cruelty, frequently within the same call. Yesterday, I had to deal with somebody who spoke only very broken English and didn't seem to understand any of my questions. Today I've been subjected to an idiotic tirade from a Northern simpleton who seemed incapable of allowing me to help him. The man had a new claim to report (at least that's how its seemed at first) so I told him that I'd have to transfer him to my colleague who deals with such things. Apparently this wasn't good enough. Instead of getting put in touch with someone who could actually help him, he chose to rant on to me. It finally transpired he had been sent some claim forms to fill in. Within the covering letter it suggested that the accident could be reported either by filling in the form or telephoning. The purpose of his call was to find out which he should do. Well, I say that was the purpose, but in actual fact it was more like the excuse for the call. The real reason he had called, or so it seemed to me, was to harp on about how terrible the service was, how I didn't know what I was doing (Of course I didn't. Right from the start, I'd told him that one of my colleagues deals with such matters). Finally he started racially abusing the Spanish driver who hit his car, protesting that he shouldn't have to go to all this trouble just because the Spanish couldn't drive. It was then that I hung up on him. Frankly I've no intention of entertaining bigoted idiots, especially now that I've lost my job there.

Actually, thinking back, I put the phone down after he insulted me. If there's one thing I can't stand even more than racism it's unwarranted criticism.